“A referral is the TopOne compliment we can receive”- TopOneCRM
A Referral
Why, How and Wow
When the ‘Why‘ is clear the ‘How‘ is easy
It is very important to ask the clients ‘Why”. If we are sure ‘Why‘ it is easier to know ‘How‘ to implement it and hear ‘Wow‘ from the clients.
CRM is NOT about only coding
In this week I have interviewed a couple of senior developers/consultants. Some of them have even had 10 years documented experience. What worries me a lot, any of them could not explain my team how do Microsoft CRM apps work, when it starts, ends, what is flow? They know how to code these apps, but they don’t know how to explain the whole business processes from the beginning to the end – very sad. IT is NOT only coding. It worries me a lot, because these days clients are very demanding and a clear presentation/ communication is key, isn’t it?
Please think about it …
“It is hard to fail, but it is worse never to have tried to succeed”
Anything is possible, I don’t think limits
“Anything is possible, I don’t think limits” – Usain Bolt. What’s a compelling story and big inspiration for everybody!
It is impossible ?
“If everybody tells you it is impossible, you maybe talking to the wrong people !”
You Win or Learn
CRM Mangers should remind like mantra their teams:
You never lose. Either You win or You Learn
It is simple, but pragmatic mantra to help your team stay positive.
Less is Better than More
When it comes to customisations of Dynamics CRM, AX, NAV, basically all Microsoft business products, less is better than more. For that reason so many heavily customised Dynamics systems failed in past years. Please remember Less is Better than More when you customise your system.
It is big lesson for the whole Microsoft Dynamics community, isn’t it?
If you really need customise heavily your system please always
- ask you client why it is required,
- prioritise all customisations
- control all changes – change control
- please don’t promise too much
- and never ever don’t say it easy
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A CRM project – RELATION
A CRM project is more than just business contract. It is a strong personal RELATION at work as well. For that reason we love working on the client side, because projects allow to build strong client relationships.
Please leave us a comment or your opinion. Maybe you have interesting stories about your relations with clients. We are happy to hear.
XRM Architects’ team
I was happy to accept invitation to XRM Architects’ team. Please see the whole team: http://www.xrmarchitects.com/meet-the-team/
A designer of CRM / AX technical architecture, Mariusz knows how to deliver a polished and beneficial implementation of Dynamics 365. He can manage the full project lifecycle for any Dynamics 365 project and seamlessly works with us on a temporary basis. Mariusz works with us on a temporary basis when projects require his specialise skillset. He is from our Dynamics 365 partners TopOneCRM.