{"id":1582,"date":"2021-04-01T11:31:35","date_gmt":"2021-04-01T11:31:35","guid":{"rendered":"https:\/\/www.toponecrm.com\/blog\/?p=1582"},"modified":"2021-04-01T15:08:01","modified_gmt":"2021-04-01T15:08:01","slug":"what-is-dynamics-365","status":"publish","type":"post","link":"https:\/\/toponecrm.com\/blog\/crm\/what-is-dynamics-365\/","title":{"rendered":"What is Dynamics 365?"},"content":{"rendered":"\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Dynamics 365 Essentials for IT | Intro\" width=\"525\" height=\"295\" src=\"https:\/\/www.youtube.com\/embed\/-cq6s_0BWjc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><em>What is Dynamics 365? It is a set of connected modular SaSS applications and services designed to transform and enable core customer, employee and business activities.<\/em><\/p>\n\n\n\n<p><span class=\"has-inline-color has-vivid-cyan-blue-color\">Overview:<\/span><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<ul><li>Combination of CRM and ERP solutions in a cloud service, which allows a more modular approach to purchasing and using business applications.<\/li><li>Each area of Dynamics 365 is a module, i.e. Sales or Operations and can be mixed and matched<\/li><li>Allows a more unified and integrated experience with fluid UX at its core<\/li><li>Bringing your business together as a cohesive unit by connecting people, processes, and data across many applications, including Microsoft Dynamics 365, Office 365, LinkedIn, and Azure.<\/li><li>Adapting the application to your needs rather than changing your business methodology. You can integrate most applications with existing systems or even customise them with Microsoft Power Platform.<\/li><li>Modernise your approach by incorporating AI, mixed reality, social, and mobile capabilities for progressive business innovation.<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<p><span class=\"has-inline-color has-vivid-cyan-blue-color\">Modules (Organisations can choose from the following Microsoft Dynamics 365 applications and features):<\/span><\/p>\n\n\n\n<ol><li><strong>Sales:<\/strong> Provides insight into prospective customer sources, personalisation of service and customer engagement data, sales productivity and performance metrics on many platforms.<\/li><li><strong>Marketing: <\/strong>Links up Dynamics CRM with Adobe Marketing Cloud to provide campaign management and targeted, personalised marketing tools that cater to the businesses unique needs.<\/li><li><strong>Customer Service: <\/strong>Offers multi-channel tools for engaging customers, tools for self-service \/ self-care portals as well as tools for community engagement and support agents.<\/li><li><strong>Field Service:<\/strong> Primarily used for planning and scheduling resources, managing contracts, inventory, insights into the internet of things-connected products and customer communications tools.<\/li><li><strong>Finance and Operations:<\/strong> Financial management with all the reporting and analytics tools. It also includes manufacturing tools for project management, production planning, scheduling, cost management; and warehouse and inventory control tools for supply chain management.<\/li><li><strong>Project Service Automation:<\/strong> Automate project planning, resources scheduling, time and cost management, and service analytics in an all-in-one package. Gets you what you need while making management seamless.<\/li><li><strong>Retail:<\/strong> Combined business tools, store and employee management, merchandise management and operational insights.<\/li><li><strong>Talent:<\/strong> Human resource cloud services connected with LinkedIn to manage all aspects of HR. This includes attracting, hiring, and onboarding new employees in managing HR programs.<\/li><\/ol>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What is Dynamics 365? It is a set of connected modular SaSS applications and services designed to transform and enable core customer, employee and business activities. Overview: Modules (Organisations can choose from the following Microsoft Dynamics 365 applications and features): Sales: Provides insight into prospective customer sources, personalisation of service and customer engagement data, sales &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/toponecrm.com\/blog\/crm\/what-is-dynamics-365\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What is Dynamics 365?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":[],"_tribe_ticket_has_attendee_info_fields":false},"categories":[3,9,30,83,76],"tags":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/posts\/1582"}],"collection":[{"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/comments?post=1582"}],"version-history":[{"count":4,"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/posts\/1582\/revisions"}],"predecessor-version":[{"id":1589,"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/posts\/1582\/revisions\/1589"}],"wp:attachment":[{"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/media?parent=1582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/categories?post=1582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/toponecrm.com\/blog\/wp-json\/wp\/v2\/tags?post=1582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}