CRM is NOT about only coding

In this week I have interviewed a couple of senior developers/consultants. Some of them have even had 10 years documented experience. What worries me a lot, any of them could not explain my team how do Microsoft CRM apps work, when it starts, ends, what is flow? They know how to code these apps, but they don’t know how to explain the whole business processes from the beginning to the end – very sad. IT is NOT only coding. It worries me a lot, because these days clients are very demanding and a clear presentation/ communication is key, isn’t it?

A CRM project – RELATION

A CRM project is more than just business contract. It is a strong personal RELATION at work as well. For that reason we love working on the client side, because projects allow to build strong client relationships.

Please leave us a comment or your opinion. Maybe you have interesting stories about your relations with clients. We are happy to hear.

XRM Architects’ team

I was happy to accept invitation to XRM Architects’ team. Please see the whole team: http://www.xrmarchitects.com/meet-the-team/

A designer of CRM / AX technical architecture, Mariusz knows how to deliver a polished and beneficial implementation of Dynamics 365. He can manage the full project lifecycle for any Dynamics 365 project and seamlessly works with us on a temporary basis.  Mariusz works with us on a temporary basis when projects require his specialise skillset.  He is from our Dynamics 365 partners TopOneCRM.

There will be always ‘bomb on the road’ at your project

A next great CRM meetup with my experienced IT colleagues at London. The conclusion from our meeting was: it doesn’t matter how good/experience you are, there will be always ‘bomb on the road’ at your project. The questions only are:

  1. when ?
  2. how big ‘bomb’ ? and finally
  3. how fast can you be on the right track?

Like for IT meet-up, it was very emotional meeting. Everybody told about his/her the worst project, client and bad action plan. The thing is, even the best team, best plan won’t survive the meeting with the client. Did you experience this problem before? If not please be ready for that!

IT project, particularly CRM’ implementation is really hard work for both sides: IT provider and the client as well. You can never be sure whether something wrong comes up very late and completely destroys the whole hard work and project itself – like in life you never know. For that reason IT projects are so exciting and difficult,  even for experienced people as well. Our advise is, , please never gave up – the same true like in life!

Any comments, as usually,  are welcome.